Refund Policy

Effective Date: 15 April 2025

At Long Haul Solutions, we are committed to delivering high-quality educational technology services, including website development, LMS/LMIS systems, and digital solutions. This Refund Policy outlines the terms under which refunds may or may not be issued and forms part of our Terms and Conditions.

1. Non-Refundable Deposits

All project deposits are strictly non-refundable. This covers administrative time, consultation, and initial setup work performed upon engagement.

2. Project Cancellation by Client

• No refunds will be issued for the deposit amount.
• Additional funds paid beyond the deposit may be refunded at our discretion if no substantial work has commenced.
• Work completed up to the cancellation date will be billed and deducted from any potential refund.

3. Project Cancellation by Long Haul Solutions

If the project is cancelled by us (not due to client breach), a partial refund may be considered after deducting for time, effort, and resources already used. If cancelled due to client misconduct or breach, no refund will be issued.

4. Subscription & Support Services

• Monthly subscriptions and maintenance plans are non-refundable once the billing cycle begins.
• Clients can cancel anytime, but no pro-rata refund will be issued.

5. Delivery Disputes

Once a deliverable is approved by the client (verbally or in writing), it is considered complete. Refunds will not be entertained post-approval, even if the service is no longer used by the client.

6. 30-Day Free Support Policy

Each project includes 30 days of complimentary support after handover. After this period:

• Clients must subscribe to a monthly support plan for continued technical assistance or updates.
• Free support ends automatically after 30 calendar days from delivery or approval.

7. Digital Products & Licensing

• No refunds are available for licensed software, plugins, or third-party tools purchased for the client.
• Digital deliverables (such as themes, systems, or scripts) are non-refundable once deployed or delivered.

8. Chargebacks & Disputes

Clients are required to notify us before initiating any chargeback. Filing a chargeback without prior engagement violates our policy and may result in legal action and blacklisting across industry platforms.

9. Changes to This Policy

We may update this policy from time to time. All changes will be published on our website. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Information

• Email: info@longhaulsolutions.co.za
• Phone: 010 634 1838
• Address: 56 4th Street, Springs CBD, Gauteng, South Africa