Refund Policy

Effective Date: 15 April 2025

This Refund Policy governs all software systems, platforms, licenses, subscriptions, digital products, and professional services provided by Long Haul Solutions. By making payment, accessing, activating, installing, or using any product or service, the client confirms full acceptance of this policy without exception.

Important Notice: Long Haul Solutions provides technology platforms, licensed digital systems, and implementation services only. We do not guarantee business success, learner enrollment numbers, accreditation outcomes, regulatory approvals, revenue generation, or operational performance.

1. Absolute No-Refund Principle for Digital Systems

All licensed digital systems are strictly non-refundable once delivered, installed, activated, accessed, deployed, or made available to the client.
This includes (but is not limited to) LMIS, LMS, CRM platforms, custom systems, modules, add-ons, APIs, integrations, and white-label solutions.
Deployment to any server, hosting environment, subdomain, or third-party infrastructure constitutes full delivery.
Claims that a system is “not usable”, “not suitable”, or “not working as expected” do not qualify for refunds where the system is technically functional.
Client inability, lack of skill, misconfiguration, or failure to operate the system does not constitute a defect.

2. Client Responsibility & Risk Allocation

The client bears full responsibility for implementation, onboarding, data capture, learner uploads, permissions, workflows, compliance usage, and operational execution.
Failure to follow documentation, onboarding guidance, or implementation instructions automatically voids any refund consideration.
Delays, losses, or operational failures caused by client-side decisions, staff, third-party providers, or hosting environments are not the responsibility of Long Haul Solutions.

3. Non-Refundable Deposits

All deposits are non-refundable under all circumstances. Deposits cover consultation time, system provisioning, license reservation, project scoping, planning, and resource allocation.

4. Digital Products, Software & Access

All digital products are non-returnable and non-refundable once accessed, installed, deployed, or downloaded.
This includes plugins, themes, scripts, templates, configurations, migrations, custom code, and integrations.
Access logs, deployment confirmations, screenshots, server records, or login credentials issued constitute proof of delivery.

5. Client-Initiated Cancellation

No refunds shall be issued for deposits, licenses, or activated systems.
Cancellation after access or deployment does not entitle the client to any refund.
Any discretionary refund for post-deposit payments is assessed solely by Long Haul Solutions and only where no substantial work has commenced.

6. Cancellation by Long Haul Solutions

Where Long Haul Solutions elects to cancel a project (excluding client breach, misconduct, or non-cooperation), a partial refund may be considered only after deducting completed work, licenses, third-party costs, allocated resources, and administrative expenses.

7. Subscriptions, Hosting, Support & Maintenance

Subscription fees, hosting fees, support plans, and maintenance services are non-refundable once a billing cycle has commenced.
No pro-rata or partial refunds apply for unused time.
Cancellation affects future billing only.

8. Acceptance & System Use

Any use of the system, login access, learner registration, data entry, written or verbal approval, or continued access constitutes full acceptance of delivery. Refunds will not be issued after acceptance for any reason, including dissatisfaction or non-use.

9. Free Support Period

All installations include 30 days of limited post-handover support.
Free support is restricted to technical defect resolution only and excludes training, reconfiguration, re-implementation, or operational assistance.
Continued support after this period requires a paid support or maintenance plan.

10. Security Incidents & Compromised Systems

Long Haul Solutions shall not be liable for compromises, hacks, malware infections, or data breaches arising from hosting vulnerabilities, weak passwords, third-party plugins, client-installed code, or actions taken after handover. Security incidents do not constitute grounds for refunds.

11. Chargebacks, Payment Disputes & Legal Threats

Clients must engage Long Haul Solutions in writing prior to initiating any chargeback, dispute, or payment reversal. Unauthorized chargebacks constitute a material breach of this policy and may result in:

Immediate suspension or termination of system access
Recovery of funds, penalties, and administrative costs
Formal legal action and credit or industry reporting

12. Policy Amendments

Long Haul Solutions reserves the right to amend this Refund Policy at any time. The version published on our website shall prevail. Continued use of any system or service constitutes acceptance of the current policy.

13. Contact Information

Email: info@longhaulsolutions.co.za
Phone: 010 634 1838
Address: 56 4th Street, Springs CBD, Gauteng, South Africa